Forgetting your password happens to everyone — no worries, you can recover access to your 9xoo account in just a few minutes.
Step-by-step process:
Step-by-step process:
- Go to the login page and "Forgot your password?" Click the link.
- Enter the mobile number you provided at registration.
- A 6-digit OTP code will be sent to your mobile — usually within 30 seconds.
- Enter the code in the designated field.
- Set a new password — at least 8 characters, combining numbers and special characters.
Important
OTP codes are valid for 5 minutes only. If you don't receive one, use the "Resend" option. If the issue persists, contact support via live chat.
Yes, 9xoo allows you to temporarily suspend or permanently close your account — a feature offered as part of our responsible gaming commitment.
There are two options:
Cooling-Off (Temporary Break): You can lock your account for anywhere between 24 hours and 7 days. During this period, login and betting are disabled. Access is restored automatically once the period ends.
→ Profile → Account Settings → select Cooling-Off Period.
Self-Exclusion: You can close your account for anywhere between 1 month and permanently. Once set, the account cannot be reopened before the period ends.
→ Notify our support team or set it up via Profile → Self-Exclusion.
Your balance remains fully secure while your account is suspended. For more details, Responsible Gaming Page View.
There are two options:
Cooling-Off (Temporary Break): You can lock your account for anywhere between 24 hours and 7 days. During this period, login and betting are disabled. Access is restored automatically once the period ends.
→ Profile → Account Settings → select Cooling-Off Period.
Self-Exclusion: You can close your account for anywhere between 1 month and permanently. Once set, the account cannot be reopened before the period ends.
→ Notify our support team or set it up via Profile → Self-Exclusion.
Your balance remains fully secure while your account is suspended. For more details, Responsible Gaming Page View.
Changing the interface language on 9xoo is simple. You can do it from two places:
Without logging in: There is a language selection menu (🌐 icon) at the top right of the page or in the footer. Click it and select Bengali (Bangladesh) or your preferred language.
After logging in:
Without logging in: There is a language selection menu (🌐 icon) at the top right of the page or in the footer. Click it and select Bengali (Bangladesh) or your preferred language.
After logging in:
- Click on the profile icon.
- Go to Account Settings → Language Preferences.
- From the dropdown, select Bengali (bn-BD) Select.
- Click "Save" and the site will automatically display in Bengali from your next login.
Your registered mobile number cannot be changed directly for security reasons — this must be done through Support.
Steps:
You can update your display name and account preferences anytime under Profile → Personal Info. However, your date of birth and legal name cannot be changed after KYC verification.
Steps:
- Reach us via live chat or at support@9xoo.bet.
- Have your KYC documents ready for identity verification (National ID or passport).
- The support team will update the number within 24 hours.
You can update your display name and account preferences anytime under Profile → Personal Info. However, your date of birth and legal name cannot be changed after KYC verification.
Your winnings are credited to your 9xoo wallet the moment a game or bet is settled — no waiting required.
Timeframes by category:
Timeframes by category:
- Casino / Slots / Lottery Winnings: Instant (1–3 seconds)
- Sports Bets (after match settlement): Within 5–15 minutes of the result being confirmed
- Live Betting: 10–20 minutes after the match ends
- Special Tournaments: Within 3–6 hours after the event ends
The welcome bonus isn't awarded at registration alone — to receive it, First Deposit is required.
Step-by-step guide:
Step-by-step guide:
- Log in and Wallet → DepositGo to.
- Minimum deposit via bKash, Nagad, or Rocket ৳200 Submit.
- Bonus balance credited instantly upon deposit completion 100% Bonus will be credited — up to ৳5,000 maximum.
- Wagering requirement: you must wager 15x the bonus amount.
- Validity: Must be used within 30 days of the deposit date.
- Minimum Odds: Sports Betting bets will only count at odds of 1.5 or higher.
Odds are numbers that indicate the likelihood of an outcome and how much you can win. 9xoo supports three odds formats:
1. Decimal Odds — the simplest:
Example: Odds of 1.85 means a ৳100 bet returns ৳185 if you win (৳85 profit + ৳100 original stake).
Formula: Stake × Odds = Total Payout
2. Fractional Odds:
Example: 3/2 means ৳3 profit on a ৳2 bet. A ৳100 bet returns ৳150 profit + ৳100 stake = ৳250 total.
3. American Odds (+/-):
+150 means a ৳100 bet wins ৳150 profit; -150 means you need to bet ৳150 to win ৳100 profit.
9xoo uses decimal odds by default as they're the easiest format for Bangladeshi players to understand. You can change the format in Settings. Keep in mind — lower odds mean a higher chance of winning, but a smaller return.
1. Decimal Odds — the simplest:
Example: Odds of 1.85 means a ৳100 bet returns ৳185 if you win (৳85 profit + ৳100 original stake).
Formula: Stake × Odds = Total Payout
2. Fractional Odds:
Example: 3/2 means ৳3 profit on a ৳2 bet. A ৳100 bet returns ৳150 profit + ৳100 stake = ৳250 total.
3. American Odds (+/-):
+150 means a ৳100 bet wins ৳150 profit; -150 means you need to bet ৳150 to win ৳100 profit.
9xoo uses decimal odds by default as they're the easiest format for Bangladeshi players to understand. You can change the format in Settings. Keep in mind — lower odds mean a higher chance of winning, but a smaller return.