Your personal information matters deeply to us at 9xoo. This policy clearly outlines what data we collect, how it is used, who it is shared with, and how you can take control of your own information.
How 9xoo Keeps Your Data Safe — At a Glance
Every transaction and piece of personal information you share is encrypted with bank-grade 256-bit SSL technology. No third party can read or steal this data.
Bank-Grade Security9xoo will never sell your personal information, mobile number, or email to advertising companies or any third party. This is one of our strictest policies.
Zero Data SellingOur Privacy Policy follows European GDPR standards, meaning you have full control over your data — including the right to access, correct, and delete it.
GDPR CompliantAll data is stored on secure, internationally certified servers. Firewalls, anti-intrusion systems, and regular security audits are maintained at all times.
Secure ServersWe only collect the data that is strictly necessary to provide our services. We make a conscious effort to avoid gathering any information beyond what is required.
Data MinimizationIn the event of a data breach, 9xoo will notify affected members within 72 hours and take all necessary action.
Quick ResponseYour Rights as a 9xoo Member
You have the right to know what information we hold about you at any time.
You may request corrections to any inaccurate or outdated information.
Under certain conditions, you may request that your data be deleted.
In certain circumstances, you may request that the processing of your data be restricted.
You have the right to receive a copy of your data in a machine-readable format.
You have the right to opt out of marketing communications or profiling at any time.
To exercise any of your rights: privacy@9xoo.bet — Requests are typically responded to within 30 days.
We collect various types of information when you register and use 9xoo. Our core principle is simple — we never collect more than what is necessary.
| Data Type | What Is Included | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, nationality | At Registration |
| Contact Information | Mobile Number, Email Address | At registration and upon updates |
| Financial Information | Payment methods, transaction history | On Deposit/Withdrawal |
| Verification Details | NID/Passport (if KYC is required) | Verification Time |
| Device Information | IP Address, Browser, OS | Each Session |
| Usage Information | Gaming history, login times | While Using the Platform |
9xoo never collects or stores your full bank account number, bKash/Nagad PIN, or credit/debit card number. All such information is processed directly by the payment gateway.
9xoo uses your information only for defined purposes. Each use is backed by a clear legal basis.
9xoo does not sell your data. However, limited information may be shared with trusted partners in specific circumstances.
When processing transactions via bKash, Nagad, Rocket, or bank transfers, a limited amount of information is shared with these partners in accordance with their own security standards. Confidentiality agreements are mandatory with all such partners.
Where required by a valid legal order or court directive, the necessary information will be provided to the relevant authorities. This forms part of our AML and other legal compliance obligations.
Hosting, analytics, and cybersecurity service providers may access limited information — strictly for the purpose of delivering their specific services and for no other reason.
Your data is never sold or shared with ad networks, data brokers, or marketing companies — this is our strictest and most unwavering commitment.
9xoo uses cookies to help the platform run smoothly. We use three types of cookies.
Analytics and preference cookies can be disabled from your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.
9xoo applies multiple layers of security to protect your information.
9xoo does not retain data beyond what is necessary. Our general policy is:
| Data Type | Retention Period |
|---|---|
| Account Information | After Account Closure 5 Years |
| Transaction History | As required by legal obligation 7 Years |
| KYC Documents | After Verification 5 Years |
| Support Conversations | Upon Termination 2 Years |
| Cookies & Logs | Maximum 13 months |
9xoo strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any personal information from minors.
If a minor registers by mistake and we identify it, the account is immediately closed and all associated data is deleted.
9xoo's servers are hosted in internationally certified secure data centers. When transferring data across countries, we ensure that the destination country has adequate data protection laws in place.
9xoo reserves the right to update this Privacy Policy at any time. In the event of significant changes:
For any privacy-related questions or concerns, please contact our Data Protection Officer.
Frequently Asked Questions
Your privacy is our responsibility. Play with confidence — your data is safe with us.